On Memorial Day weekend we had been dumped on I-59 traveling from NO to Birmingham and came to you on a flatbed. Stayed overnight in motel. Traci gave us priority, diagnosed the problem, fixed it and returned the old parts. (Another dealership had supposedly replaced the spark plugs 2000 mile earlier but had not.) Traci's empathy was evident, her communication outstanding. The fix was as quick as anyone could expect and we were on our way home. Your service department did a great job and we will tell this event to friends in Bhm for several months.

It was Phenomenal. Mrs.Traci Freeman deserves a Raise immediately for her Customer Service Period. We were traveling from Louisiana to Tennessee when our check engine light came on three different times. We still had about eight more hours of driving ahead of us and didn’t want to take any chances if something was wrong with the vehicle. We immediately searched for the nearest Hyundai dealership, and thankfully, Hyundai of Meridian was only about 15 miles away. We called, and an angel named Traci Freeman answered the phone with such a pleasant and reassuring voice. After explaining our situation, she kindly told us to come in and let them take a look at the vehicle. About 15 minutes later, we arrived, and Mrs. Traci was just as warm and welcoming in person as she had been over the phone. Their team checked our vehicle right away and, thankfully, found no issues. I had filled the gas tank about 20 miles earlier, and shortly afterward the check engine light came on. Mrs. Traci suggested that we run that tank of gas out and use a fuel treatment at the next fill-up, since the diagnostic test did not show any mechanical issues. I am so grateful that Mrs. Traci answered our call and was so pleasant, compassionate, and willing to help during a stressful moment. She truly made our experience much less stressful through her outstanding customer service. Meridian has a precious jewel on their hands. Mrs. Traci’s professionalism, kindness, and willingness to help were exceptional. Thank you for turning a stressful situation into a positive experience! We made to our destination with no further issues. Thank you Hyundai of Meridian Dealership & Mrs. Traci Freeman for an Awesome Experience!!!

It took longer than I would have liked but that’s because I had two recalls. Otherwise service and personnel were outstanding

I was really taken care of here at Hyundai of Meridian, staff was kind and helpful.

Great customer service and great technical staff. Facility could use an update. Facility is very old.

Very reliable company and I can depend on them to do the job right. Thanks

They were very fast, always nice. Very dependable dealership. I enjoyed doing business with them for sure!

Service was great and very nice the salesman Steven was vey helpful and friendly really appreciated him

The Service Department was very Professional and the job was done in a timely manner. I look forward to furthering my services for my car with you.

I have been doing business with dealer for 5 years and will not go anywhere else. The staff is always courteous and professionals.

Been using them for years and would definitely recommend them. They are always friendly and helpful with any questions you might have.

Miss Tracey was very helpful and made sure everything was taken care of. Thank you, Miss Tracey.

Very good customer service and service itself keeps you updated on the process and explain the service that you are getting

Amazing service , good customer service and vehicle is nice runs well I love it thank you Hyundai of Meridian

I want to recognize Tracy from the Hyundai service administration team for the outstanding support she gave me during a stressful situation. When my car broke down, Tracy immediately took the initiative to help. She went above and beyond by checking my insurance coverage to make sure I qualified for a rental car so I wouldn’t be left without transportation. That alone made a huge difference. Throughout the entire repair process, she kept me informed with regular updates and made sure everything stayed on schedule. Because of her attention to detail and communication, my car was repaired and returned right on time. Great customer service is rare, but Tracy truly delivered it. Her professionalism, initiative, and willingness to help made the entire experience smooth and stress-free. Hyundai is lucky to have someone like her representing their service team.